Delivery Information
Great news! Get Next Working Day Delivery for £1 when you Spend £100 or more
Looking for international delivery options?
We've paused international orders for now, but register your interest to know when we're shipping to your country.
We keep our shipping costs as low as possible. Our shipping charges are listed below, although these will be confirmed before checkout. If you've any questions, please do get in touch.
UK
- We ship orders Monday to Saturday (excluding bank holidays)
- Royal Mail orders received Monday - Friday before 2pm will be dispatched the same day
- Royal Mail orders received Saturday before 11am will be dispatched the same day
- APC & DHL orders received Monday - Friday before 2 pm will be dispatched the same day
- Orders received after our cut off will still be processed, and a dispatch email sent, but won't be collected until the next working day
- At our discretion, we may use APC or DHL on larger orders at no extra cost to you
| Weight | Untracked Delivery | Tracked Delivery | |||
|
Est. 2-5 Days |
Est. 1-3 Days Royal Mail 1st Class |
Est. 2-3 Days |
Est. 1-2 Days Royal Mail Tracked 1st Class |
Next Working Day |
|
|---|---|---|---|---|---|
| Up to 100g | £1.79 | £1.99 | £3.99 | £5.99 | £7.49 |
| Up to 250g | £2.49 | £2.69 | £3.99 | £5.99 | £7.49 |
| Up to 500g | - | £3.79 | £3.99 | £5.99 | £7.49 |
| Up to 750g | - | £4.39 | £3.99 | £5.99 | £8.49 |
| Up to 1kg | - | £4.99 | £3.99 | £5.99 | £8.49 |
| Up to 2kg | - | £4.99 | £3.99 | £5.99 | £9.99 |
| Up to 6kg | - | £5.49 | £3.99 | £5.99 | Calculated in checkout |
* Our Checkout calculates amounts in between 2kg and 6kg for Royal Mail Special Delivery
£1 Next Working Day Delivery - Spend Over £100
- Spend £100 and choose Next Working Day for £1 at Checkout
- This service is Express, and delivers in 1-2 working days (Monday to Friday only)
- This is a best-effort service and is not guaranteed in any way
- Available for online orders only. This isn't available via the telephone order line, sorry.
Postage and Packaging
The weights are based on order weight which includes the order contents plus packaging.
UK - Click & Collect
We offer a free Click & Collect service from our warehouse in Otley, Leeds, in Yorkshire
Europe
Insured (upto £500) - please visit the checkout for an accurate shipping price.
USA
Insured (upto £500) - please visit the checkout for an accurate shipping price.
Rest of World
Insured (upto £500) - please visit the checkout for an accurate shipping price.
Please note that if you do not choose the insured option, we will not be held liable for any losses in transit.
Insured Delivery Services
We recommend always using Royal Mail's Tracked services as this service offers full order tracking from dispatch to doorstep, and covers against losses while your order is in the post.
Discretionary Additional Coverage
Royal Mail Tracked services cover orders up to value of £100. At no cost to you, and at our discretion, we will cover the additional value of your order.
For example, if your order was £120, we would cover the additional £20 that Royal Mail would not. Subject to processing the first part of your claim and approval from Royal Mail.
Any difference is paid in the form of a credit note which may be redeemed on your next order, valid up to 12 months. No cash value.
Making a Claim
In the unlikely event you need to make a claim, please follow the steps on the Where's my order page.
Please note: For Tracked services, Royal Mail will only consider claims where your order has not arrived 10 working days after the due delivery date. Claims must be submitted within 70 calendar days to be eligible for the Royal Mail Insurance and Discretionary Additional Coverage.
Royal Mail 1st and 2nd Class (Uninsured) Services
Royal Mail's 1st and 2nd Class Uninsured delivery options offer reliable delivery, however;
- These services are untracked, so we are unable to offer you updates on the progress of your parcel when it's out for delivery
- Does not offer enhanced protections such as insurance or our Discretionary Additional Coverage
- Does not guarantee the delivery timescales of your order - these services can, in some cases, take up to 15 calendar days
If your order has not arrived after 15 days, and you have been in contact with us, you may be eligible to claim the cost of your postage. See Royal Mail Claims.
We regret we cannot process any claims on your behalf with Royal Mail.
