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CLICK & COLLECT

Pick up your order from our Otley store

You can choose to Click & Collect your order from our Smoke-King Tobacconist store (Google Maps), inside our Barber & Bennett Wines & Spirits store in Otley, near Leeds.
Open six days a week, ordering is easy, and collection is completely FREE.

Opening Hours: Monday to Thursday 9am-5pm, Friday and Saturday 9am-5pm

Collection from: Barber & Bennett Wines & Spirits, Unit E2 Otley Mills, Ilkley Road, Otley, LS21 3EE


How Click & Collect Works

Step 1 - Order Online

 

At the checkout select Order & Collect and choose a 30-minute collection window.

 

Step 2 - Park Up

 

When you arrive, take a free parking space and pop into our shop - it's called Barber & Bennett.

 

Step 3 - Receive Order

 

Pop to the shop counter and let us know your name and the order number.

 

 


Frequently Asked Questions

 

How can I find you?

We're located on Otley Mills Business Park in Otley. Our address is:

Unit E2 Otley Mills
Ilkley Road
Otley, LS21 3EE

Our postcode is relatively new, so you may not find it in your sat-nav just yet. We recommend that you use Google Maps for Directions.

If you're unable to find us simply give us a call on 0113 217 7723 and we'll direct you.

How do I know if an item is available for Order & Collect?

All our in-stock products are available for collection. The product page will show a green banner informing you of Order & Collect availability.

What time can I pick up my Order & Collect order?

Orders can be collected Monday to Friday 08:30am until 5:00pm. If you have a special request, please let us know, and we'll do our best accommodate.

How will I know when my order is ready for collection?

You'll receive an email from us to let you know when your order is ready for collection. This email will contain your order number, our address and collection instructions.

What do I do when I arrive to collect my order?

Park up in a free parking space and head on into our Barber & Bennett store.

Due to Covid-19 restrictions, customers are not currently permitted to enter our showroom.

What happens if I miss my collection slot?

No problem. Give our team a call on 0113 217 7723, and we'll organise a new time for you to collect your order from us.
If it's been longer than seven days since your collection date, we will cancel and refund your order.

How can I return my Order & Collect order?

If you're returning your order in person, please telephone ahead on 0113 217 7723 so that our team know to expect you.

You can also pop your items in the post, at a cost to you: Our address is:

Greens Holdings UK Limited, Unit E2 Otley Mills
Ilkley Road
Otley, LS21 3EE

Please ensure you include your order number so your refund can be processed promptly.

Age Gate