Delivery Information
Delivery should be fast, easy, and hassle-free. Cut off for normal dispatch is 2pm and 3.30pm for Premier Delivery customers.
We dispatch orders daily, Monday through Saturday. Please note weekends and Bank Holidays will affect your delivery, as couriers don't collect parcels on public holidays or weekends.
We guarantee to dispatch your order the same day when you order before the cut-off and choose Royal Mail Special Delivery or APC Next Day service.
Delivery Options
We've summarised our delivery options, including dispatch and delivery times in one place.
| Service Name | Delivery Type | Dispatch Time | Delivery Timescale |
|
Royal Mail Special Delivery |
Guaranteed by 5.30pm |
Same Day Order before 2pm |
Guaranteed Next Working Day (Mon-Fri) Not Guaranteed - Saturday (99%) |
|
Premier Delivery [Free Delivery to Premier Delivery Customers] Dispatched using Royal Mail:
|
Estimated |
Same Day Order before 3.30pm |
1-3 Working Days |
|
APC Monday to Friday
|
Estimated |
Same Day Order before 2pm |
Next Working Day Not Guaranteed |
|
Royal Mail Tracked 24 |
Estimated |
Within 1 Working Day |
1-3 Working Days |
|
Royal Mail Tracked 48 |
Estimated |
Within 1 Working Day |
2-5 Working Days |
|
Royal Mail 24 |
Estimated |
Within 2 Working Days |
2-5 Working Days |
|
Royal Mail 48 |
Estimated |
Within 2 Working Days |
3-6 Working Days |
Delivery Costs
These costs are shown for our Royal Mail and APC delivery services.
Great news! Get Next Working Day Delivery for £1 when you Spend £100 or more
| Weight | Untracked Delivery | Tracked Delivery | ||||
|
Royal Mail 2nd Class |
Royal Mail 1st Class |
Royal Mail 2nd Class Tracked |
Royal Mail 1st Class Tracked |
Royal Mail Special Delivery |
APC |
|
|---|---|---|---|---|---|---|
| Up to 100g | £1.79 | £1.99 | £3.85 | £5.85 | £7.49 | £4.50 |
| Up to 250g | £2.49 | £2.69 | £3.85 | £5.85 | £7.49 | £4.50 |
| Up to 500g | - | £3.79 | £3.85 | £5.85 | £7.49 | £4.50 |
| Up to 750g | - | £4.39 | £3.85 | £5.85 | £8.49 | £4.50 |
| Up to 1kg | - | £4.99 | £3.85 | £5.85 | £8.49 | £4.50 |
| Up to 2kg | - | £4.99 | £3.85 | £5.85 | £9.99 | £4.50 |
| Up to 6kg | - | £5.49 | £3.85 | £5.85 | Calculated in checkout* | £4.50 |
* Our Checkout calculates amounts in between 2kg and 6kg for Royal Mail Special Delivery
£1 Next Working Day Delivery - Spend Over £100
- Spend £100 and choose Next Working Day for £1 at Checkout
- This service is Express, and delivers in 1-2 working days (Monday to Friday only)
- This is a best-effort service and is not guaranteed in any way
Tracking your Order
The following services offer tracking:
- Royal Mail Special
- Royal Mail Tracked 24 (1st Class Tracked)
- Royal Mail Tracked 48 (2nd Class Tracked)
- APC Next Day
- DHL Express
Orders received on Royal Mail 24 or Royal Mail 48 won't offer any tracking, and we're unable to offer you a delivery update on your order.
Late Deliveries
We're really to learn your order isn't with you, yet. The most common reason why your order isn't yet with you is because your order is running late with the delivery company. We know it's frustrating, and we log every late delivery to ensure our partners are doing a good job.
Most delivery companies have a minimum delivery wait time before we can chase them for updates, here's how long you should wait before getting in touch:
| Delivery Service | Days to Wait |
| Royal Mail Special Delivery | One working day after your guaranteed delivery date |
| APC Next Day | One working day after your estimated delivery date |
| Royal Mail Tracked 24 | Five working days after your order is dispatched |
| Royal Mail Tracked 48 | Seven working days after your order is dispatched |
| Royal Mail 24 | 14 working days after your order is dispatched |
| Royal Mail 48 | 21 working days after your order is dispatched |
Late Delivery Compensation
Some delivery services include compensation if your order is late.
| Delivery Service | Service Type | Compensation |
| Royal Mail Special Delivery | Guaranteed |
Full refund of your delivery charges |
| APC Next Day (including APC £1 when you spend £100) | Estimated |
Partial refund of delivery charges |
| Royal Mail Tracked 24 | Estimated |
No delivery compensation |
| Royal Mail Tracked 48 | Estimated |
No delivery compensation |
| Royal Mail 24 | Estimated |
No delivery compensation |
| Royal Mail 48 | Estimated |
No delivery compensation |
| Free Delivery | Estimated |
No delivery compensation |
Any late delivery compensation is paid in the form of a Gift Card which can be used to against future orders.
If your order is marked as delivered, but you've not yet received it, we'd ask you to check any safe locations and speak with neighbours. If you still can't locate it, please get in touch right away. We may need a couple of days to investigate your delivery.
Other Delivery Information
Postage and Packaging
The weights are based on order weight which includes the order contents plus packaging.
UK - Click & Collect
We offer a free Click & Collect service from our showroom in Otley, Leeds, in Yorkshire
*We reserve the right to change or amend the delivery service you select upon dispatch.
